Terms of Service

3.1 Registration

To make purchases, you must create an account with accurate, current, and complete information. You are solely responsible for maintaining the confidentiality of your credentials and for all activities under your account.

3.2 Account Security

You must notify SixStores immediately of any unauthorised use of your account. SixStores shall not be liable for any loss arising from your failure to safeguard your account credentials, including sharing passwords or using weak passwords.

3.3 One Account Policy

Each individual may maintain only one account. SixStores reserves the right to merge, suspend, or terminate duplicate accounts without prior notice and to forfeit any loyalty points, coupons, or credits associated with duplicate accounts.

5.1 Pricing

All prices are displayed in Ugandan Shillings (UGX) and include applicable fees. Prices are set by vendors and may include a marketplace service fee. SixStores reserves the right to modify service fees without prior notice.

5.2 Order Acceptance

Placing an order constitutes an offer to purchase. SixStores and/or the vendor reserve the right to accept or reject any order for any reason, including but not limited to: product unavailability, pricing errors, suspected fraud, or failure of payment verification.

5.3 Pricing Errors

In the event of a pricing error, SixStores reserves the right to cancel the order and issue a full refund. We are not obligated to honour incorrect prices, regardless of whether the order has been confirmed.

5.4 Stock Availability

Product availability is not guaranteed. If an ordered item becomes unavailable after payment, we will offer a full refund or a suitable alternative at the Buyer's election.

6.1 Accepted Methods

We accept MTN Mobile Money, Airtel Money, and such other payment methods as may be introduced. All payments must be completed before orders are dispatched.

6.2 Payment Security

All payment transactions are encrypted and processed through authorised payment service providers regulated by the Bank of Uganda. SixStores does not store your Mobile Money PIN or full payment credentials.

6.3 Transaction Fees

Mobile Money transaction fees may be charged by your provider. SixStores is not responsible for any fees imposed by your payment provider.

6.4 Currency

All transactions are conducted in UGX. SixStores does not accept foreign currencies.

7.1 Delivery Areas

We deliver across Uganda. Delivery timelines vary by location: same-day or next-day within Kampala; 2-5 business days upcountry. These are estimates only and not guarantees.

7.2 Delivery Risk

Risk of loss and title for purchased items passes to you upon delivery to the address specified in your order. SixStores is not responsible for items lost, stolen, or damaged after delivery confirmation.

7.3 Delivery Fees

Delivery fees are calculated based on location, weight, and order value. Free delivery promotions are subject to conditions specified at the time of the offer.

7.4 Failed Delivery

If delivery fails due to incorrect address, unavailability of the recipient, or refusal to accept, SixStores may charge an additional re-delivery fee. After two failed delivery attempts, the order may be cancelled and a refund issued minus delivery costs incurred.

7.5 Discreet Packaging

Wellness and intimacy products are shipped in plain, unbranded packaging. This is a standard service and no additional fees apply.

8.1 Return Window

Products may be returned within 7 days of delivery, provided they are in original, unopened condition with all tags, packaging, and accessories intact.

8.2 Non-Returnable Items

The following products are not eligible for return or refund:

• Intimate/personal wellness products (for hygiene reasons)
• Perishable goods
• Digital products or gift cards
• Products that have been used, damaged by the buyer, or altered
• Products sold as "Final Sale" or "Non-Returnable"

8.3 Refund Processing

Approved refunds will be processed within 7-14 business days via the original payment method. SixStores reserves the right to deduct return shipping costs, restocking fees (up to 15% of product value), or any applicable charges from the refund amount.

8.4 Damaged or Defective Items

If you receive a damaged or defective item, contact us within 48 hours with photographic evidence. SixStores will arrange a replacement or full refund at our discretion.

8.5 Dispute Resolution for Returns

SixStores has final discretion on all return and refund decisions. Our assessment of product condition and eligibility is binding.

9.1 Earning Points

Registered users earn loyalty points on eligible purchases, reviews, referrals, and promotional activities. Point earning rates are determined by SixStores and may be modified at any time without prior notice.

9.2 Redeeming Points

Points may be redeemed for discounts on future purchases, subject to minimum thresholds and redemption rates set by SixStores. Points have no cash value and cannot be transferred, sold, or exchanged for cash.

9.3 Expiry & Forfeiture

Points expire 12 months from the date of issuance if not redeemed. SixStores reserves the right to adjust point balances, expire points, modify earning rates, or discontinue the loyalty programme entirely at its sole discretion without liability.

9.4 Abuse

Any attempt to manipulate, exploit, or abuse the loyalty system (including creating fake accounts, fraudulent referrals, or gaming review points) will result in immediate forfeiture of all points and potential account termination.

10.1 Vendor Obligations

Vendors must provide accurate product descriptions, maintain adequate stock, fulfil orders promptly, and comply with all applicable Ugandan laws, including tax obligations, product safety standards, and consumer protection requirements.

10.2 Commission & Fees

SixStores charges vendors a commission on each sale. Commission rates are set at SixStores' discretion and communicated to vendors. SixStores reserves the right to modify commission rates with 14 days' notice.

10.3 Payment to Vendors

Vendor payouts are processed according to the payout schedule communicated during onboarding, less commissions, refunds, chargebacks, and any applicable deductions.

10.4 Vendor Suspension

SixStores may suspend or terminate a vendor's account for any reason, including poor performance, customer complaints, policy violations, or at our sole discretion. Pending payouts may be withheld during investigation of disputes.

15.1 Informal Resolution

Before initiating any formal proceedings, you must contact SixStores at legal@sixstores.ug and attempt good faith resolution for a minimum of 30 days.

15.2 Mediation

If informal resolution fails, the dispute shall be referred to mediation administered by the Centre for Arbitration and Dispute Resolution (CADER) in Kampala, Uganda.

15.3 Arbitration

If mediation fails, the dispute shall be finally resolved by binding arbitration under the Arbitration and Conciliation Act of Uganda, conducted in Kampala. The language of arbitration shall be English. The arbitrator's decision shall be final and enforceable in any court of competent jurisdiction.

15.4 Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of Uganda. Any legal proceedings shall be subject to the exclusive jurisdiction of the courts of Uganda.

15.5 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

17.1 Amendments

SixStores reserves the right to modify these Terms at any time. Material changes will be communicated via the Platform or email. Continued use after notification constitutes acceptance.

17.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

17.3 Entire Agreement

These Terms, together with the Privacy Policy and any supplemental policies, constitute the entire agreement between you and SixStores regarding the use of the Platform.

17.4 No Waiver

Failure by SixStores to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

17.5 Assignment

SixStores may assign its rights and obligations under these Terms without your consent. You may not assign or transfer your rights without SixStores' written consent.

17.6 Force Majeure

SixStores shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including natural disasters, pandemics, war, government actions, power failures, internet disruptions, or strikes.