Seller policies
By selling on SixStores you agree to these policies. We tell vendors before we change them.
- 24 hours
- to confirm a new order
- 48 hours
- to hand an order to delivery
- 7 days
- for customers to ask for a return
Who can sell
- You must be 18 or older.
- Individuals apply with a National ID. Companies apply with their business registration certificate.
- The details you give us must be accurate, and you must keep them up to date.
- You need an MTN or Airtel mobile money number for payouts.
Pricing and payouts
- You set the price you want to receive for each product.
- SixStores adds its margin on top of your price when it approves the product. There is no commission taken out of your price.
- You earn your price for each item once the order is delivered. Cancelled and refunded orders earn nothing.
- Your earnings show under Payouts in the vendor portal and are paid to the MTN or Airtel number on your store.
What you can sell
- New, genuine products only. No used, refurbished or second-hand items.
- Products must be legal to sell in Uganda and meet UNBS standards where they apply.
- Every product is reviewed before it goes live, and again when you change its details.
What you can't sell
- Counterfeit or replica items
- Expired or damaged goods
- Illegal substances, weapons and ammunition
- Unregistered medicines
- Stolen goods
Listings
- Titles, descriptions and photos must show the actual product, clearly and honestly.
- Keep prices and stock up to date, and put each product in the right category.
Orders
- We expect you to confirm new orders within 24 hours and hand them to delivery within 48 hours.
- Pack every order so it arrives undamaged.
- Accept returns that meet our returns policy.
- Answer customer questions promptly.
When rules are broken
- Repeated late orders, cancellations or poor service lead to a warning, then suspension.
- Selling counterfeit or prohibited goods leads to suspension or closure of your store.
- Taking a SixStores customer's order outside the platform leads to closure of your store.
- We look at every case on its own facts. If you disagree with a decision, write to us through the contact form within 7 days and we will review it.
Last updated 19 October 2026. These policies sit alongside our Terms of Service and returns policy.