Back to Home
Vendor Policies
Guidelines for selling on SixStores
Introduction
Welcome to SixStores Vendor Program. These policies outline the terms and conditions for selling on our marketplace. By registering as a vendor, you agree to comply with all policies stated herein. SixStores reserves the right to modify these policies at any time with prior notice to vendors.
Last updated: 16 June 2026
Vendor Eligibility Requirements
To become a vendor, you must:
- Be at least 18 years of age
- Have a valid business registration or trading license in Uganda
- Provide accurate business information and documentation
- Have a valid mobile money or bank account for payments
- Maintain a physical business address or warehouse
- Have products that comply with Ugandan laws and regulations
Required Documents:
- - National ID or Passport
- - Business Registration Certificate
- - Trading License (where applicable)
- - TIN Certificate
- - Proof of Address
- - Bank/Mobile Money Details
Commission & Payment Structure
| Category | Commission Rate |
|---|---|
| Electronics & Gadgets | 8% |
| Beauty & Personal Care | 12% |
| Health & Wellness | 10% |
| Fashion & Accessories | 15% |
| Home & Kitchen | 10% |
Payment Terms:
- Payments are processed weekly (every Friday)
- Minimum payout threshold: UGX 50,000
- 7-day hold period for order verification
Product Listing Guidelines
Allowed Products:
- New and genuine products
- Products with valid warranties
- Certified refurbished electronics
- UNBS approved products
Prohibited Products:
- Counterfeit or replica items
- Expired or damaged goods
- Illegal substances
- Weapons and ammunition
- Unregistered pharmaceuticals
- Stolen or illegally obtained goods
Listing Requirements:
- - Accurate product titles and descriptions
- - Clear, high-quality images (minimum 500x500px)
- - Correct pricing in UGX
- - Accurate stock quantities
- - Proper category classification
Order Fulfillment Requirements
24h
Order Confirmation
48h
Shipping Handover
7 days
Return Window
- - Vendors must confirm orders within 24 hours
- - Products must be handed over to delivery partners within 48 hours
- - Proper packaging to prevent damage during transit
- - Include invoice/receipt with every order
- - Respond to customer inquiries within 24 hours
Policy Violations & Penalties
| Violation | Penalty |
|---|---|
| Late order fulfillment | Warning → 5% penalty → Suspension |
| Selling counterfeit products | Immediate account termination |
| Price manipulation | Listing removal + Warning |
| Poor customer service | Warning → Reduced visibility |
| Multiple order cancellations | Account review + Potential suspension |
| Attempting to bypass platform | Permanent ban |
Note: All violations are reviewed on a case-by-case basis. Vendors have the right to appeal decisions within 7 days of notification.
Questions About These Policies?
If you have questions about our vendor policies or need clarification, our vendor support team is here to help.